Legal Information

Hagy App Terms & Conditions —
Clear & Simple Language

Please read these terms and conditions carefully before using Hagy App. They define the rights and responsibilities of both you and us. We want you to play with full confidence and a clear understanding of how everything works.

Last Updated: January 1, 2026
Must Be 18 or Older
Secure Transactions
Data Privacy
24/7 Support
01

Introduction & Eligibility

By using the Hagy App website or mobile application, you are deemed to have agreed to these terms and conditions. This agreement constitutes a legally binding contract between Hagy App and the user. If you do not agree with any part of these terms, please refrain from using the platform.

To register and use Hagy App, you must be of legal age under Bangladeshi law — that is, at least 18 years old. Use of Hagy App by anyone under 18 is strictly prohibited, and any violation will result in immediate account termination.

Important: These Terms & Conditions may be updated at any time. If changes are made, Hagy App will notify you via notification. Continuing to use the platform after any update means you have accepted the revised terms.

Hagy App is an online gaming platform built purely for entertainment. You can enjoy betting, lottery, and casino games — but it should never be treated as a source of income. Always game responsibly.

02

Account Registration & Verification

To create an active account on Hagy App, you must register with accurate and complete information. Each individual may only hold one account — creating multiple accounts is strictly prohibited. If discovered, all associated accounts will be terminated and any funds held may be forfeited.

During registration, you will be required to provide the following information accurately:

  • Full Name (as shown on your National ID)
  • Active Mobile Number
  • Valid Email Address
  • Date of Birth (for age verification)
  • Payment Method Details

Hagy App may request a copy of your National ID, passport, or driving license at any time for account verification. Failure to verify or providing false information will result in account suspension.

Keep your account password and login credentials strictly confidential. You must not allow anyone else to access your account. Account sharing or transfer is strictly prohibited.

03

Deposit & Withdrawal Rules

The minimum deposit on Hagy App is ৳200 and the minimum withdrawal is ৳500. Deposits are generally credited instantly. Withdrawals are typically processed within 2–24 hours, though verification may cause slight delays.

Supported Payment Methods:

  • bKash — Instant deposits & withdrawals in 2–3 hours
  • Nagad — Instant deposits & withdrawals in 2–3 hours
  • Rocket — Instant deposits & withdrawals in 3–6 hours
  • Bank Transfer — Completed within 1–3 business days

Withdrawals must be made to the same payment method used for the original deposit. Using a different method may require additional verification.

Hagy App complies with international anti-money laundering regulations. Accounts may be temporarily suspended and reviewed if suspicious transactions are detected. Identity verification is mandatory for withdrawals above a specified limit.

04

Betting Rules & Results

All betting market results on Hagy App are determined based on the official announcements of the relevant sports governing bodies. If a match or event is cancelled for any reason, the full stake will be refunded. Different rules may apply in cases where a match is abandoned or postponed.

Key Betting Rules:

  • Once a bet is placed, it cannot be cancelled — unless a "Cash Out" option is available, in which case that option may be used.
  • Odds in live betting are subject to change — the odds at the moment your bet is confirmed are final.
  • If abnormal odds arise due to a system or technical error, Hagy App reserves the right to void the affected bets.
  • Placing coordinated bets on the same event from multiple accounts (syndicate betting) is strictly prohibited.
  • Maximum bet limits vary by market — the applicable limit will be shown within each specific section.

For any dispute regarding a bet result on Hagy App, the official records of the relevant sports governing body will serve as the final authority. Please contact the support team to resolve any disputes.

05

Bonus & Promotion Terms

Hagy App offers a variety of bonuses and promotions. Each bonus comes with a specific wagering requirement — meaning you must place a certain amount in bets before any bonus funds can be withdrawn.

  • Welcome Bonus: 150% bonus on your first deposit — 15x wagering requirement.
  • Weekly Cashback: 10% of your total weekly losses — withdrawable directly.
  • Referral Bonus: ৳250 for every successful referral — paid out after your referred friend's first deposit.
  • Loyalty Points: Earn points on every bet and redeem them for rewards or cash.

Any attempt to abuse bonuses or claim bonuses through multiple accounts will result in all bonuses being cancelled and may lead to permanent account closure.

Hagy App reserves the right to modify, suspend, or cancel any promotion at any time. In the event of any bonus-related dispute, the decision of Hagy App shall be final.

06

Prohibited Activities

To maintain the security and integrity of Hagy App, the following activities are strictly prohibited:

  • Managing an account on behalf of a minor or placing bets for them.
  • Creating an account using a false identity or someone else's information.
  • Using software bots, automation tools, or any artificial means to operate on the platform.
  • Exploiting system vulnerabilities or bugs to gain an unfair advantage.
  • Using the platform for money laundering or any other illegal financial activity.
  • Threatening, harassing, or spreading misleading information about other users.
  • Attempting to gain unauthorized access to Hagy App's systems.

If any of the above activities are proven, Hagy App reserves the right to close the account without notice, forfeit any stored funds, and pursue legal action where necessary.

07

Privacy & Data Protection

Hagy App takes your personal information seriously. Your name, phone number, email, and financial details are never sold or transferred to any third party. Data is used solely for service delivery, verification, and legal compliance.

Hagy App uses SSL encryption, two-factor authentication, and advanced firewalls. Your transaction history and personal data are stored in fully encrypted form at all times.

For more details, visit our Privacy Policy Read.

08

Responsible Gaming Policy

Hagy App believes gaming should be a source of fun — not addiction or financial hardship. That's why we offer a range of responsible gaming tools on our platform:

  • Deposit Limit: Set a maximum deposit limit on a daily, weekly, or monthly basis.
  • Self-Exclusion: Take a break from the platform for a set period of time.
  • Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
  • Betting History: View and analyze your full gaming history.

If you feel that gaming is having a negative impact on your life, please reach out to our support team. For more information, Responsible Gaming Visit the page.

09

Account Closure & Suspension

You can request account closure at any time through the Hagy App support team. Any eligible funds remaining in your account at the time of closure will be returned to your registered payment method.

Hagy App reserves the right to suspend or permanently close any account without prior notice for the following reasons:

  • Violation of Terms & Conditions.
  • Evidence of fraudulent activity.
  • Providing false information during verification.
  • Financial fraud or chargeback abuse.
  • Operating multiple accounts.

If an account is closed due to a rule violation, any bonus funds remaining will not be refunded. However, verified deposits may be returned depending on the circumstances.

10

Changes to Terms & Contact

Hagy App reserves the right to update these Terms & Conditions at any time. For significant changes, users will be notified in advance by email or in-app notification. Continued use of the platform after any changes constitutes acceptance of the new terms.

If you have any questions or feedback about these terms and conditions, please get in touch with us:

  • Email: support@hagyapp.com
  • Live Chat: Live chat support is available on the platform 24/7
  • FAQ: FAQs Find more details on the page
Why Hagy App Is Trusted

Our Commitment

The terms and conditions of Hagy App aren't just words on a page — every commitment we make, we keep.

Security

Fully Secure Transactions

Every transaction on our platform is 100% secured through SSL encryption and two-factor authentication. Your financial information is never shared with any third party.

Speed

Fast Withdrawal Processing

Most withdrawal requests are processed within 2–6 hours. bKash and Nagad transfers are typically even faster. Get your winnings quickly.

Plain Language

Clear Terms in Bengali

All Terms & Conditions on Hagy App are written in plain, simple language — no complex legal jargon. What you read is what applies; there are no hidden clauses.

Support

24/7 Customer Support

Our Bengali-speaking support team is always on hand for any questions or issues. Reach us via live chat or email — whichever works best for you.

Bonus

Transparent Bonus Terms

The wagering requirement for every bonus is clearly stated upfront. No hidden conditions — you'll always know exactly how much you need to wager before you can withdraw.

Responsibility

Responsible Gaming Tools

Deposit limits, self-exclusion, and cooling-off periods — these tools put you in control of your own gaming.

Get Started Today

Now that you know the rules — let's play

Open a free account on Hagy App, claim a 150% bonus on your first deposit, and join Bangladesh's most transparent gaming platform.

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