Hagy App Privacy Policy —
Your Data, Our Responsibility

Welcome to Hagy App. This Privacy Policy ("Policy") explains how Hagy App collects, uses, stores, and protects your personal information. It applies whenever you use our website or mobile app.

Hagy App believes your privacy is a fundamental right. We are committed to never collecting your information unnecessarily, and we will never sell or transfer it to any unauthorized third party.

This Privacy Policy is built in line with international data protection standards. If anything changes, we'll notify you in advance via email or in-app notification.

Hagy App only collects information that is genuinely necessary to provide our services. We never ask for data we don't need. Below are the categories of information we collect:

Hagy App uses your data only for specific, legitimate purposes. We never use your information for irrelevant advertising or third-party marketing. Here's a clear breakdown of how your data is used:

• Account Management: For registration, login, password reset, and account verification.
• Financial Transactions: For processing deposits, handling withdrawals, and preventing fraud.
• Service Improvement: To personalize your experience and improve the quality of the platform.
• Security: To prevent account hacking, detect multiple accounts, and stop fraudulent activity.
• Legal Obligations: To meet regulatory requirements and prevent money laundering.
• Contact: To send important notifications, account updates, and promotional offers (with your consent).
• Responsible Gaming: To analyze gaming patterns and identify potentially problematic gaming behavior.

Hagy App retains your data only for as long as necessary. All your information is kept while your account is active. After account closure, certain data may be retained for a specified period as required by law.

• Transaction Data: Up to 5 years after account closure (in accordance with financial regulations).
• Communication Logs: Up to 2 years.
• Identity Verification Documents: 3 years after account closure.
• Cookies & Browsing Data: Up to 1 year.

Once the retention period ends, your data is securely deleted or fully anonymized so it can no longer be linked to you in any way.

Hagy App never sells your personal information. However, limited data may be shared with trusted third parties solely to deliver our services. Strict non-disclosure agreements (NDAs) are maintained in every case.

• Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, Rocket, and banking partners.
• IT Service Providers: For cloud hosting and server maintenance — they are not permitted to use your data independently.
• Legal Authorities: In response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention Agencies: To verify against industry-standard fraud prevention databases.

Hagy App uses cookies on its website and app. Cookies are small data files stored in your browser that help enhance your experience. We use three types of cookies:

• Essential Cookies: To maintain your login session and keep core site functionality running — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme) — you can turn this off.
• Analytics Cookies: To collect site usage statistics — you can turn this off.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

You have full rights over your personal data on Hagy App. We always respect these rights and are here to help you exercise them:

• Right to Know: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data, provided there are no legal obligations requiring us to retain it.
• Right to Restrict Processing: You can ask us to stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Object: You may object to certain types of processing at any time.

To exercise these rights support@hagyapp.comto reach us by email. We typically respond within 30 business days.

Hagy App uses industry-leading security technology to protect your data. Our security team monitors around the clock to prevent any unauthorized access.

• 256-bit SSL/TLS Encryption: All data transfers are fully encrypted.
• Two-Factor Authentication (2FA): As an additional layer of security.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Tested by a third-party team of experts.
• Encrypted Database: All data at rest is also encrypted.
• Restricted Staff Access: Only authorized personnel can access data on a need-to-know basis.

Hagy App is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is carried out at registration, and identity documents may be requested in cases of suspicion.

If we become aware that a minor's data has been collected, that information will be deleted immediately and the associated account will be closed. If a parent or guardian believes their child's data is held by us, please contact support@hagyapp.com.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:

• Email: support@hagyapp.com
• Live Chat: Available directly on the platform 24/7
• FAQ: FAQs More information on this page

We typically respond within 2 business days. Complex requests may take up to 30 business days.